Frequently asked questions

How long does shipping take?


Shipping usually takes 2-4 weeks from Japan. If you package still hasn't arrived after 4 weeks, please contact us via the "Contact" page.




Is shipping really free?


Yes! Shipping is always free worldwide, no matter how many boxes you order!




How about customs and import tax?


Unfortunately, customs and import tax charges are different for every country and are completely out of our control. These charges are the responsibility of the buyer. Before purchasing, please check with your local post office to find out more about your country's rates.




How do I find out about wholesale pricing?


If you'd like to know more about wholesale pricing, please fill out all of the information on our "Contact" page including how many boxes you are looking to purchase.




Where can I see more videos of Nendo Soft Clay slime mixing?


The official Nendo Soft Clay Instagram account (@nendosoftclay) has many videos of slime mixing using our clay! You can also find StressFree Nendo Soft Clay slime mixing videos on Instagram from these accounts: @slimeyoda @slime.bun @popularslime @pastelslimessssszz @slimedivinee @slimedujour @slimecityb_




Does my order include tracking?


All orders of 4 or more clays include tracking. Orders of 1-3 clays do not include tracking.





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